Refund policy

 

Refunds and Return policy 

We have a 30 day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return or refund , your item must be in the Same condition that you received it, unused, unopened, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you must contact us at storeallure4@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at storeallure4@gmail.com.

 

 

Damages and issues
Please inspect your order upon reception. If item is defective, damaged, or if you received the wrong item and contact us immediately so that we can evaluate the issue and make it right. 

If your item is damaged in your possession, A refund or return will not be accepted 

Please contact us at storeallure4@gmail.com.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted and processed, make a separate purchase for the new item.

Refunds & Returns Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return or refund, your item must be:

  • In its original packaging
  • Unused and unopened
  • In the same condition that you received it
  • Proof of purchase or receipt must be provided

To start a return, please contact us at Storeallure4@gmail.com or Support@allure-toys.com. If your return is approved, we will provide a return shipping label along with instructions on how and where to send your package.

Please note:

  • Items sent back without first requesting a return will not be accepted.
  • Return requests must be initiated within 30 days of delivery.

If you have any questions regarding your return, feel free to contact us anytime at .

Damages & Issues

Please inspect your order upon arrival and contact us immediately if:

  • Your item is defective
  • Your item arrives damaged
  • You receive the wrong item

We will evaluate the issue and work quickly to make it right.

Please note that we cannot accept returns or issue refunds for items that are damaged after delivery while in the customer’s possession.

For assistance, contact us at .

Exchanges

The fastest way to receive a different item is to return the original item first. Once your return has been accepted and processed, you may place a new order for the desired item.